garuda69 Casino & Sportsbook Data Care

This page describes what we collect when you use garuda69 and how we keep that data protected. We at garuda69 collect personal information — your email, phone number, national ID, and payment details — only to verify your identity, process deposits and withdrawals, and provide customer support. We do not sell your data to third parties, and we encrypt all sensitive information stored on our servers.

Our data practices align with international privacy standards and local regulations in jurisdictions where we operate. When you access garuda69 from Jakarta, Surabaya, Bandung, or Medan, your data may be processed on servers located outside your region. We use third-party payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) and analytics providers to operate our platform. This policy explains how we handle your information, your rights, and how to contact us if you have questions.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on garuda69

We collect information in three categories: account registration data, identity verification documents, and transaction records. During registration, we collect your email address, phone number, and a password you create. We use your email to send account notifications (password resets, withdrawal confirmations, support responses). We use your phone number for two-factor authentication and account recovery if you lose access to your email.

During identity verification (KYC), we request your national ID (KTP) or passport and proof of residential address (utility bill, bank statement, or government-issued document). We store scanned copies of these documents encrypted on our servers. We do not share these documents with third parties except as required by law or to comply with anti-money-laundering (AML) regulations. We retain these documents for the duration of your account and for a period after account closure as required by local regulations.

We collect transaction records: every deposit, withdrawal, game session, and account balance change. We log your IP address, device type (Android, iOS, web browser), and approximate location (country and city level, not street address) each time you log in. We use this information to detect unauthorized access, prevent fraud, and comply with regulatory requirements. We do not use location data for marketing or third-party sharing.

Payment data and third-party processors

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not receive your full e-wallet credentials or bank account numbers. Instead, we use tokenization: we store an encrypted reference to your payment method, and the e-wallet provider or your bank handles the actual authentication. We receive confirmation that the payment succeeded and credit your account. Your bank (mobile banking, local payment, online payment, or e-wallet) and e-wallet providers process your payment data according to their own privacy policies — we recommend reviewing those policies directly.

We retain payment records (transaction date, amount, payment method type, and status) for accounting and regulatory compliance. We do not store full card numbers, bank account numbers, or e-wallet passwords. If you dispute a transaction, we work with your payment provider to investigate and resolve the issue.

How we use your data on garuda69

We use your data for five primary purposes: account management, identity verification, fraud prevention, customer support, and regulatory compliance. Account management includes storing your preferences (watchlist teams for Liga 1 or Piala Indonesia, notification settings, language preference), processing deposits and withdrawals, and maintaining your account balance. Identity verification ensures we comply with KYC regulations and prevent underage access. Fraud prevention involves monitoring for suspicious login patterns, rapid withdrawal requests, or unusual transaction sequences.

Customer support uses your email and phone number to respond to your inquiries about account recovery, payment issues, game rules, or platform navigation. We may retain support conversations for quality assurance and training purposes. Regulatory compliance requires us to maintain transaction records, verify customer identity, and report suspicious activity to relevant authorities as required by law.

Tokenization

We store encrypted references to your payment methods instead of actual bank details or e-wallet credentials.

Encryption

All sensitive data (passwords, ID documents, payment references) are encrypted using industry-standard protocols.

Data retention

We retain account data for the duration of your account and for a period after closure as required by law.

Cookies and tracking on garuda69

We use cookies to maintain your login session, remember your preferences, and track how you navigate our platform. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to one year and help us recognize you on your next visit. We use analytics cookies (via third-party providers) to understand which pages you visit, how long you stay, and which games or sports markets you engage with. This information helps us improve our platform and fix technical issues.

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. You can disable cookies in your browser settings, but doing so may limit your ability to use garuda69 (for example, you may need to log in each time you visit). We do not use third-party advertising networks or retargeting pixels on garuda69.

Your rights and data access on garuda69

You have the right to access, correct, and delete your personal data. To request a copy of your data, contact our support team with your account email. We will provide a summary of information we hold about you within standard business timeframes. To correct inaccurate information (for example, if your address changed), log into your account settings and update your profile, or contact support for assistance. To request deletion of your account and associated data, contact support — we will close your account and delete personal information subject to legal retention requirements (we may retain transaction records for accounting and regulatory purposes).

You have the right to object to certain data uses. For example, if you do not want to receive marketing emails, you can unsubscribe from our mailing list (though we do not send unsolicited marketing — we only send account notifications and support responses). You have the right to data portability: we can provide your account data in a portable format if you request it. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

We at garuda69 believe that your data belongs to you. We collect only what we need, encrypt what we store, and never sell your information to third parties.

Data security and international transfers

We use encryption (TLS/SSL protocols) to protect data in transit between your device and our servers. We use encryption at rest for sensitive data stored on our servers. We maintain access controls so only authorized staff can view personal information. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. However, no security system is perfect — if we discover a data breach, we will notify affected users and relevant authorities as required by law.

Our servers may be located outside your jurisdiction. When you use garuda69 from Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored on servers in other countries. By using garuda69, you consent to this international data transfer. We ensure that data transfers comply with applicable privacy laws and that third-party processors maintain security standards equivalent to our own.

Contact us about your data

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. We maintain English-language support availability and respond to data requests within standard business timeframes. You can reach us via email or live chat through your account settings. We will confirm your identity before providing sensitive information or making account changes.

This privacy policy may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of garuda69 after policy updates constitutes acceptance of the revised policy. Our services remain available only where local law permits — users are responsible for verifying compliance with their own jurisdiction's regulations.